Privacy Policy

1. Who we are

AutoRepairEstimate.ai is operated by AutoEstimatePro LLC ("AutoEstimatePro," "we," "us," or "our"), a company based in Texas, United States. This Privacy Policy applies to our marketing website, the photo-estimate intake experience we provide, and related products and services (collectively, the "Services"). For the purposes of applicable data-protection laws, AutoEstimatePro is the controller of personal information collected through our own marketing and sales activities. When we deploy intake tools on behalf of a body shop or repair business (a "Shop"), that Shop is generally the controller of the lead data it receives, and we act as a service provider/processor on its behalf.

2. Information we collect

Information you provide to us

• Contact and lead details — your name, email address, phone number, business/shop name, website URL, and any message or notes you submit through our forms.
• Photo-estimate submissions — vehicle photographs, vehicle make/model/year, VIN, license-plate or damage descriptions, drivability, and insurance/claim details (such as carrier or deductible) that you choose to provide.
• Communications — records of your correspondence with us by email, phone, SMS/text, web chat, or web form.
• Billing information — for paying customers, billing contact details and limited payment metadata. Card payments are handled by third-party payment processors; we do not store full card numbers on our systems.

Information we collect automatically

• Device and usage data — IP address, browser type, operating system, referring/exit pages, pages viewed, and timestamps.
• Cookies and similar technologies — used to operate the site, remember preferences, measure performance, and understand traffic. See "Cookies and tracking" below.

Information from third parties

We may receive information from analytics, advertising, hosting, and communications providers, and from Shops that use our tools. We may also use a proprietary correlation database to generate preliminary repair estimates from submitted photos.

Business directory information

AutoRepairEstimate.ai publishes a directory of auto body and collision repair businesses in the United States. Listings are compiled from publicly available sources — principally business information published on Google Maps and Google Business Profiles, obtained through third-party search-data providers, together with information published on a business's own website. We do not require a business to register, and a business does not need to take any action to appear.

Directory records may include:

• business name, street address, city, state, ZIP code, and geographic coordinates;
• publicly listed business phone number, website address, and business hours;
• service categories, payment types, languages, and business descriptions;
• star ratings, review counts, and short review excerpts attributed to their original source; and
• photographs published on the business's public profile, displayed with attribution to their source.

Some of this information may relate to an identifiable individual — for example, where a business is a sole proprietorship operating under an owner's name, or where a publicly listed contact address belongs to an individual. Where that is the case, we treat it as personal information under applicable law and it is covered by this Policy. Our basis for processing it is our legitimate interest in operating a business directory that helps consumers find and compare local repair shops.

We do not publish business contact email addresses in the directory. Where we hold a contact email address for a business, it is used only for our own outreach to that business and is not displayed on our public pages.

Correcting or removing a business listing

If you own or are authorized to represent a listed business, you may ask us to correct any information in your listing or to remove the listing entirely, at no cost and without needing an account. Every listing page carries a "Request a correction or removal" link, or you can email support@autorepairestimate.ai with the listing URL and what you would like changed. We aim to acknowledge these requests within five business days and to action verified requests promptly. Removal applies to our directory only; it does not affect information published by Google or any other third party, which you would need to address with that provider directly.

3. How we use information

• To provide, operate, and improve the Services, including generating preliminary photo estimates and routing leads to the relevant Shop.
• To respond to inquiries, schedule demos, and provide customer support.
• To send transactional messages, and—where permitted—marketing communications you can opt out of at any time.
• To process payments and manage accounts for paying customers.
• To monitor, secure, and troubleshoot the Services, prevent fraud and abuse, and enforce our terms.
• To analyze usage and measure the performance of our marketing and product.
• To comply with legal obligations and protect the rights, property, and safety of AutoEstimatePro, our users, and the public.

4. SMS / text messaging

Where you provide a mobile number and consent (for example, through a missed-call text-back feature or by requesting a photo estimate), you may receive text messages related to your inquiry or repair, such as estimate links and follow-ups. Message and data rates may apply, and message frequency varies. You can opt out at any time by replying STOP, or reply HELP for help. Consent to receive texts is not a condition of purchasing any goods or services. Carriers are not liable for delayed or undelivered messages.

5. Cookies and tracking

We use strictly necessary cookies to run the site. We also use Google Analytics 4 to understand how the site is used and to measure performance. Google Analytics sets cookies and collects device and usage data as described above; you can read about Google's handling of that data in Google's privacy documentation. We do not currently run advertising or retargeting pixels on this site.

Our Services are directed to businesses and consumers in the United States. For visitors in the European Economic Area, the United Kingdom, and Switzerland, we use Google Consent Mode and analytics and advertising storage are denied by default, so non-essential cookies are not set for those visitors. Elsewhere, analytics cookies are set when you use the site.

You can control or clear cookies at any time through your browser settings, and you can opt out of Google Analytics in any browser using Google's opt-out add-on. Disabling some cookies may affect site functionality.

6. How we share information

We do not sell your personal information. We share information only as described here:

• With Shops — photo-estimate and lead submissions are shared with the body shop you contacted or requested an estimate from, so they can respond to you.
• With service providers — vendors that host our infrastructure, send communications, process payments, and provide analytics, bound by confidentiality and data-protection obligations.
• For legal reasons — to comply with applicable law, regulation, legal process, or governmental request, and to protect rights, safety, and property.
• Business transfers — in connection with a merger, acquisition, financing, or sale of assets, subject to this Privacy Policy.
• With your consent — for any other purpose disclosed to you at the time.

7. Data retention

We retain personal information for as long as necessary to fulfill the purposes described in this Policy, to comply with our legal obligations, resolve disputes, and enforce our agreements. Retention periods vary based on the type of data and the context in which it was collected. When data is no longer needed, we take reasonable steps to delete or de-identify it.

8. Security

We use administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. You are responsible for keeping any account credentials confidential.

9. Your privacy rights

Depending on where you live, you may have rights to access, correct, delete, or port your personal information, to opt out of certain processing (including targeted advertising or any "sale"/"sharing" as defined by applicable law), and to not be discriminated against for exercising these rights. California residents have rights under the CCPA/CPRA, and residents of the EEA/UK may have rights under the GDPR/UK GDPR, including the right to lodge a complaint with a supervisory authority. To exercise any right, contact us at support@autorepairestimate.ai. We will verify and respond to requests as required by law. If our processing is governed by a Shop's instructions, we will direct your request to that Shop where appropriate.

Business listings. If your request concerns a business listing in our directory, the fastest route is the "Request a correction or removal" link on the listing page, or an email to the address above with the listing URL — see "Correcting or removing a business listing" in Section 2. We honor these requests regardless of where you live, and we do not charge for them or require you to create an account.

10. Children's privacy

The Services are intended for businesses and adults. We do not knowingly collect personal information from children under 16. If you believe a child has provided us personal information, contact us and we will take appropriate steps to delete it.

11. International users

We are based in the United States and process information there. If you access the Services from outside the U.S., you understand your information may be transferred to, stored, and processed in the U.S. and other countries that may have different data-protection laws than your jurisdiction.

12. Third-party links

Our Services may link to third-party websites and tools that we do not control. This Privacy Policy does not apply to those third parties, and we encourage you to review their privacy practices.

13. Changes to this Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above. Material changes may be communicated through the Services. Your continued use of the Services after an update constitutes acceptance of the revised Policy.

See also our Terms of Service.