Privacy Policy

1. Who we are

AutoRepairEstimate.ai is operated by AutoEstimatePro LLC ("AutoEstimatePro," "we," "us," or "our"), a company based in Colorado, United States. This Privacy Policy applies to our marketing website, the photo-estimate intake experience we provide, and related products and services (collectively, the "Services"). For the purposes of applicable data-protection laws, AutoEstimatePro is the controller of personal information collected through our own marketing and sales activities. When we deploy intake tools on behalf of a body shop or repair business (a "Shop"), that Shop is generally the controller of the lead data it receives, and we act as a service provider/processor on its behalf.

2. Information we collect

Information you provide to us

• Contact and lead details — your name, email address, phone number, business/shop name, website URL, and any message or notes you submit through our forms.
• Photo-estimate submissions — vehicle photographs, vehicle make/model/year, VIN, license-plate or damage descriptions, drivability, and insurance/claim details (such as carrier or deductible) that you choose to provide.
• Communications — records of your correspondence with us by email, phone, SMS/text, web chat, or web form.
• Billing information — for paying customers, billing contact details and limited payment metadata. Card payments are handled by third-party payment processors; we do not store full card numbers on our systems.

Information we collect automatically

• Device and usage data — IP address, browser type, operating system, referring/exit pages, pages viewed, and timestamps.
• Cookies and similar technologies — used to operate the site, remember preferences, measure performance, and understand traffic. See "Cookies and tracking" below.

Information from third parties

We may receive information from analytics, advertising, hosting, and communications providers, and from Shops that use our tools. We may also use a proprietary correlation database to generate preliminary repair estimates from submitted photos.

3. How we use information

• To provide, operate, and improve the Services, including generating preliminary photo estimates and routing leads to the relevant Shop.
• To respond to inquiries, schedule demos, and provide customer support.
• To send transactional messages, and—where permitted—marketing communications you can opt out of at any time.
• To process payments and manage accounts for paying customers.
• To monitor, secure, and troubleshoot the Services, prevent fraud and abuse, and enforce our terms.
• To analyze usage and measure the performance of our marketing and product.
• To comply with legal obligations and protect the rights, property, and safety of AutoEstimatePro, our users, and the public.

4. SMS / text messaging

Where you provide a mobile number and consent (for example, through a missed-call text-back feature or by requesting a photo estimate), you may receive text messages related to your inquiry or repair, such as estimate links and follow-ups. Message and data rates may apply, and message frequency varies. You can opt out at any time by replying STOP, or reply HELP for help. Consent to receive texts is not a condition of purchasing any goods or services. Carriers are not liable for delayed or undelivered messages.

5. Cookies and tracking

We use strictly necessary cookies to run the site and may use analytics and advertising cookies to understand and improve performance. You can control cookies through your browser settings; disabling some cookies may affect site functionality. Where required by law, we will request consent before setting non-essential cookies.

6. How we share information

We do not sell your personal information. We share information only as described here:

• With Shops — photo-estimate and lead submissions are shared with the body shop you contacted or requested an estimate from, so they can respond to you.
• With service providers — vendors that host our infrastructure, send communications, process payments, and provide analytics, bound by confidentiality and data-protection obligations.
• For legal reasons — to comply with applicable law, regulation, legal process, or governmental request, and to protect rights, safety, and property.
• Business transfers — in connection with a merger, acquisition, financing, or sale of assets, subject to this Privacy Policy.
• With your consent — for any other purpose disclosed to you at the time.

7. Data retention

We retain personal information for as long as necessary to fulfill the purposes described in this Policy, to comply with our legal obligations, resolve disputes, and enforce our agreements. Retention periods vary based on the type of data and the context in which it was collected. When data is no longer needed, we take reasonable steps to delete or de-identify it.

8. Security

We use administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. You are responsible for keeping any account credentials confidential.

9. Your privacy rights

Depending on where you live, you may have rights to access, correct, delete, or port your personal information, to opt out of certain processing (including targeted advertising or any "sale"/"sharing" as defined by applicable law), and to not be discriminated against for exercising these rights. California residents have rights under the CCPA/CPRA, and residents of the EEA/UK may have rights under the GDPR/UK GDPR, including the right to lodge a complaint with a supervisory authority. To exercise any right, contact us at support@autorepairestimate.ai. We will verify and respond to requests as required by law. If our processing is governed by a Shop's instructions, we will direct your request to that Shop where appropriate.

10. Children's privacy

The Services are intended for businesses and adults. We do not knowingly collect personal information from children under 16. If you believe a child has provided us personal information, contact us and we will take appropriate steps to delete it.

11. International users

We are based in the United States and process information there. If you access the Services from outside the U.S., you understand your information may be transferred to, stored, and processed in the U.S. and other countries that may have different data-protection laws than your jurisdiction.

12. Third-party links

Our Services may link to third-party websites and tools that we do not control. This Privacy Policy does not apply to those third parties, and we encourage you to review their privacy practices.

13. Changes to this Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above. Material changes may be communicated through the Services. Your continued use of the Services after an update constitutes acceptance of the revised Policy.

See also our Terms of Service.