Terms of Service

1. Acceptance of these Terms

These Terms of Service ("Terms") are a binding agreement between you and AutoEstimatePro LLC("AutoEstimatePro," "we," "us," or "our"). By accessing or using AutoRepairEstimate.ai, requesting a photo estimate, purchasing our services, or otherwise interacting with our products (collectively, the "Services"), you agree to these Terms and to our Privacy Policy. If you are using the Services on behalf of a business, you represent that you have authority to bind that business to these Terms.

2. Eligibility

You must be at least 18 years old and able to form a binding contract to use the Services. The Services are intended for use by repair businesses and by vehicle owners seeking preliminary repair information.

3. Description of the Services

AutoEstimatePro provides marketing websites, an online photo-estimate intake experience, lead-capture and follow-up tools, and related software for collision repair and automotive businesses. Features, pricing, and availability may change, and we may add, modify, or discontinue any part of the Services at any time.

4. Preliminary estimates only — important disclaimer

Any estimate, price range, or damage assessment generated through the Services is preliminary and for informational purposes only. It is not a binding quote, a guarantee of repair cost, an insurance determination, or a substitute for a professional, in-person inspection. Final repair estimates require a physical inspection, teardown where needed, and/or insurance-approved estimating platforms (such as CCC ONE, Mitchell, or Audatex) or a licensed shop-written estimate. Preliminary estimates may differ materially from final repair costs. You acknowledge that hidden damage is common in collision work and that the licensed estimator or repair facility is solely responsible for the final estimate and any repair decisions. AutoEstimatePro is not a repair facility, insurer, or appraiser and does not perform repairs.

4a. Business directory listings

AutoRepairEstimate.ai publishes a directory of auto body and collision repair businesses compiled from publicly available sources, including business information published on Google Maps and Google Business Profiles and on a business's own website. A listing is not an endorsement, certification, accreditation, or recommendation, and it does not indicate any affiliation, sponsorship, or business relationship between AutoEstimatePro and the listed business. A "Verified" or "Featured" indicator reflects only that the business has claimed its listing with us or holds a paid membership; it is not a statement about the quality, licensing, insurance, or workmanship of that business.

Ratings, review counts, and review excerpts shown on a listing originate with third-party platforms, are attributed to their source, and are reproduced for identification and reference. Photographs shown on a listing are the property of their respective owners. Business names and marks belong to their owners and are used for identification only.

Directory information is compiled automatically and may be incomplete, out of date, or inaccurate. We do not warrant it. If you own or are authorized to represent a listed business, you may have your listing corrected or removed at no cost using the "Request a correction or removal" link on the listing page, or by emailing support@autorepairestimate.ai. See our Privacy Policy for how we handle that request.

4b. Copyright complaints and takedown requests

We respect intellectual-property rights. If you believe material displayed through the Services infringes a copyright you own or control, send a written notice to support@autorepairestimate.ai with the subject line "Copyright notice" that includes: (a) your physical or electronic signature; (b) identification of the copyrighted work you claim is infringed; (c) identification of the material you claim is infringing and its URL, in enough detail for us to locate it; (d) your contact details; (e) a statement that you have a good-faith belief the use is not authorized by the copyright owner, its agent, or the law; and (f) a statement, under penalty of perjury, that the information in your notice is accurate and that you are the owner or authorized to act on the owner's behalf. We will remove or disable access to material that is the subject of a valid notice, and we may terminate the access of repeat infringers.

5. Accounts and registration

Some features require an account. You agree to provide accurate information, keep your credentials secure, and accept responsibility for all activity under your account. Notify us promptly of any unauthorized use.

6. Acceptable use

You agree not to:

• use the Services for any unlawful, fraudulent, or abusive purpose;
• submit false, infringing, or another person's information without authorization;
• upload malicious code or attempt to disrupt, overload, or gain unauthorized access to the Services or related systems;
• scrape, harvest, or reverse engineer the Services except as permitted by law;
• use the Services to send unsolicited or unlawful communications; or
• infringe the intellectual property or privacy rights of others.

7. Customer content and license

You retain ownership of content you submit, including photographs and descriptions ("Customer Content"). You grant AutoEstimatePro a worldwide, non-exclusive, royalty-free license to host, store, process, reproduce, and use Customer Content as necessary to operate and improve the Services and to deliver leads and estimates to the relevant repair business. You represent that you have all rights necessary to submit Customer Content and that it does not violate any law or third-party right.

8. Fees and payment

Pricing for paid Services is presented at the point of sale or in a separate order. The directory listing is free. The instant photo-estimate widget is a recurring monthly subscription (currently offered at an introductory rate of $99/month, regularly $299/month), billed in advance and on a month-to-month basis unless otherwise agreed in writing. A custom website build is available as a one-time $2,000 service; the build fee is waived for shops with an active monthly subscription. Fees are stated in U.S. dollars and, unless stated otherwise, are exclusive of applicable taxes. Except where required by law or expressly stated, fees are non-refundable. We may change pricing on a prospective basis with reasonable notice. Late or failed payments may result in suspension or termination of the Services.

Automatic renewal and how to cancel. Paid memberships are subscriptions that renew automatically each month at the then-current rate until you cancel. Where an introductory rate applies, the terms shown to you at checkout govern how long it lasts and what rate applies afterward. Card payments are processed by Stripe, and your subscription and billing are administered through AutoEstimatePro at autoestimatepro.com.

You may cancel at any time from your AutoEstimatePro account, or by emailing support@autorepairestimate.ai from the address associated with your subscription — we will process an emailed cancellation without requiring a phone call, a retention conversation, or any additional step. Cancellation stops future renewals; it takes effect at the end of the billing period you have already paid for, and your membership benefits continue until then. We do not provide prorated refunds for a partial month except where required by law.

9. Intellectual property

The Services, including software, designs, text, graphics, logos, and the underlying estimating technology and databases, are owned by AutoEstimatePro or its licensors and are protected by intellectual-property laws. We grant you a limited, revocable, non-exclusive, non-transferable license to use the Services for their intended purpose. No other rights are granted.

10. Third-party services

The Services may integrate with or link to third-party products (such as payment processors, messaging providers, analytics, and mapping/search platforms). We are not responsible for third-party services, and your use of them is governed by their terms and policies.

11. Communications consent

By providing your contact information, you consent to receive communications from us and from the repair business you contacted, including by email, phone, and—where you provide a mobile number and consent—SMS/text. Message and data rates may apply; reply STOP to opt out of texts. See our Privacy Policy for details.

12. Disclaimer of warranties

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY ESTIMATE, RANKING, LEAD VOLUME, CONVERSION, OR BUSINESS RESULT WILL BE ACHIEVED. ANY STATISTICS, BENCHMARKS, OR EXAMPLE OUTCOMES PRESENTED ARE FOR ILLUSTRATION ONLY AND ARE NOT GUARANTEES OF FUTURE RESULTS.

13. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, AUTOESTIMATEPRO AND ITS OFFICERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOST PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICES WILL NOT EXCEED THE AMOUNTS YOU PAID TO US FOR THE SERVICES IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR ONE HUNDRED U.S. DOLLARS ($100) IF YOU HAVE PAID NOTHING. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.

14. Indemnification

You agree to indemnify, defend, and hold harmless AutoEstimatePro and its officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to your use of the Services, your Customer Content, your violation of these Terms, or your violation of any law or third-party right.

15. Term and termination

You may stop using the Services at any time. We may suspend or terminate your access at any time, with or without notice, if we reasonably believe you have violated these Terms or to protect the Services. Upon termination, the rights granted to you will cease, and provisions that by their nature should survive (including ownership, disclaimers, limitation of liability, and indemnification) will survive.

16. Governing law and dispute resolution

Please read this section carefully. It requires most disputes to be resolved by binding individual arbitration rather than in court, and it limits your ability to participate in a class action. You may opt out of arbitration within 30 days, as described in subsection (g).

(a) Governing law

These Terms and any dispute arising out of or relating to them or the Services are governed by the laws of the State of Texas, without regard to its conflict-of-laws rules. The Federal Arbitration Act governs the interpretation and enforcement of this Section 16.

(b) Informal resolution first

Before starting an arbitration or a court proceeding, you agree to first send us a written notice describing the dispute and the relief you are seeking to support@autorepairestimate.ai, and we agree to send you the equivalent notice at your account or contact address. The parties will then attempt in good faith to resolve the dispute for 30 days. This step is a condition precedent to starting a proceeding, and the limitations period is tolled while it runs. Either party may bring an individual claim in small-claims court at any time without completing this step.

(c) Binding individual arbitration

If the dispute is not resolved informally, it will be settled by binding individual arbitrationadministered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules (or its Commercial Rules where the dispute arises from a business subscription), as modified by these Terms. The arbitration will be held in the county where you reside or work, or by telephone or video, or — if the parties agree — decided on written submissions alone. The arbitrator's award may be entered as a judgment in any court of competent jurisdiction. Where AAA's rules require us to bear the majority of filing and arbitrator fees for consumer claims, we will do so.

(d) Exceptions

Notwithstanding subsection (c), either party may:

• bring an individual claim in small-claims court if it qualifies; and
• seek injunctive or other equitable relief in court to stop infringement or misuse of intellectual property, unauthorized access to the Services, or a breach of confidentiality.

(e) Class-action and jury-trial waiver

You and AutoEstimatePro each waive any right to a jury trial and agree that claims may be brought only in an individual capacity, and not as a plaintiff or class member in any class, collective, consolidated, private-attorney-general, or representative proceeding. The arbitrator may award relief only in favor of the individual party seeking it and only to the extent necessary to provide relief warranted by that party's individual claim. The arbitrator may not consolidate more than one person's claims or preside over any form of representative or class proceeding.

(f) Coordinated filings

If 25 or more demands for arbitration raising substantially similar claims are filed against us by or with the assistance of the same law firm or coordinated group, the parties agree those demands will be administered in staged batches of no more than 50, with a single arbitrator per batch and a single set of filing fees per batch, and that the limitations period for the remaining demands is tolled while earlier batches proceed. The parties will cooperate with AAA in good faith to implement this process efficiently.

(g) Your right to opt out of arbitration

You may opt out of this arbitration agreement by emailing support@autorepairestimate.ai with the subject line "Arbitration opt-out" and including your name, the email address associated with your use of the Services, and a clear statement that you wish to opt out. To be effective, notice must be sent within 30 days of the date you first accept these Terms (or, for existing users, within 30 days of the "Last updated" date above). Opting out affects only Section 16(c)–(f); the rest of these Terms continue to apply, and opting out will not affect your access to or pricing for the Services in any way.

(h) If arbitration does not apply

If you validly opt out, if a dispute falls outside subsection (c), or if the arbitration agreement is found unenforceable as to a particular claim, that claim will be brought exclusively in the state or federal courts located in Texas, and you consent to personal jurisdiction and venue there. If subsection (e) is found unenforceable as to a claim seeking class-wide or representative relief, that claim — and only that claim — must proceed in court rather than in arbitration, and the remainder of this Section 16 remains in force for all other claims.

(i) Survival

This Section 16 survives termination of these Terms and any expiry of your subscription.

16a. Accessibility

We want the Services to be usable by everyone, including people who rely on assistive technology. We aim to align with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA and treat accessibility as an ongoing effort rather than a finished state. If you encounter a barrier on any page, or need information from a listing in an alternative format, email support@autorepairestimate.ai with the page address and a description of the problem, and we will work with you to provide the information you need.

17. Changes to these Terms

We may update these Terms from time to time. When we do, we will revise the "Last updated" date above and, where appropriate, provide additional notice. Your continued use of the Services after changes take effect constitutes acceptance of the revised Terms.

18. Miscellaneous

If any provision of these Terms is found unenforceable, the remaining provisions will remain in effect. Our failure to enforce any right is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. These Terms, together with our Privacy Policy and any order you accept, are the entire agreement between you and AutoEstimatePro regarding the Services.

See also our Privacy Policy.