Privacy Policy

Effective Date: September 3, 2025

1. Introduction

AutoRepairEstimate ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our automotive business management platform (the "Service"). Please read this Privacy Policy carefully. By using the Service, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Information You Provide

  • Account Information: Name, email address, phone number, company name, business address
  • Business Data: Vehicle inventory information, VIN numbers, repair records, parts data, cost information, sales data
  • Financial Information: Payment card details, billing address (processed securely through third-party payment processors)
  • Communications: Information you provide when contacting our support team or providing feedback

2.2 Information Automatically Collected

  • Usage Data: Features used, pages visited, time spent on pages, click patterns
  • Device Information: IP address, browser type, operating system, device identifiers
  • Cookies and Tracking: Session cookies, authentication cookies, analytics cookies
  • Log Data: Server logs including IP addresses, access times, and system activity

3. How We Use Your Information

We use collected information for the following purposes:

  • Provide, operate, and maintain the Service
  • Process transactions and manage subscriptions
  • Send administrative information, updates, and security alerts
  • Respond to customer service requests and provide support
  • Monitor and analyze usage patterns to improve the Service
  • Detect, prevent, and address technical issues and security threats
  • Comply with legal obligations and enforce our Terms of Service
  • With your consent, send marketing communications about features and services

4. Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA), we process personal data based on:

  • Contract Performance: To provide the Service you've requested
  • Legitimate Interests: To improve our Service and protect against fraud
  • Legal Compliance: To comply with applicable laws and regulations
  • Consent: Where you have provided explicit consent for specific processing

5. Data Sharing and Disclosure

We may share your information in the following circumstances:

  • Service Providers: With trusted third parties who assist in operating our Service (hosting, payment processing, analytics)
  • Legal Requirements: To comply with legal obligations, court orders, or government requests
  • Protection of Rights: To protect our rights, property, safety, or that of our users
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • Consent: With your explicit consent for specific sharing purposes

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

6. Data Security

We implement industry-standard security measures including:

  • Encryption of data in transit (TLS/SSL) and at rest
  • Regular security assessments and vulnerability testing
  • Access controls and authentication mechanisms
  • Employee training on data protection and security practices
  • Incident response procedures for potential data breaches

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your information for as long as necessary to:

  • Provide the Service to you
  • Comply with legal obligations
  • Resolve disputes and enforce agreements
  • Maintain business records for analysis and/or audit purposes

When your account is terminated, we will delete or anonymize your personal information within 90 days, except where retention is required by law.

8. Your Privacy Rights

Depending on your location, you may have the following rights:

  • Access: Request a copy of the personal information we hold about you
  • Rectification: Request correction of inaccurate or incomplete information
  • Erasure: Request deletion of your personal information
  • Restriction: Request limitation on how we process your information
  • Portability: Request your data in a machine-readable format
  • Objection: Object to certain processing of your information
  • Withdraw Consent: Withdraw previously given consent for processing

To exercise these rights, contact us at legal@autoestimatepro.com. We will respond within 30 days.

9. California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act (CCPA):

  • Right to know what personal information is collected, used, shared, or sold
  • Right to delete personal information
  • Right to opt-out of sale of personal information (we do not sell personal information)
  • Right to non-discrimination for exercising privacy rights

To exercise these rights, contact us at legal@autoestimatepro.com.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer information internationally, we will protect it as described in this Privacy Policy and comply with applicable legal requirements.

11. Children's Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.

12. Third-Party Links

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information to them.

13. Cookie Policy

We use cookies and similar tracking technologies to:

  • Maintain user sessions and authentication
  • Remember user preferences and settings
  • Analyze Service usage and performance
  • Provide security features

You can control cookie settings through your browser. Disabling cookies may limit certain features of the Service.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

  • Posting the new Privacy Policy on this page
  • Updating the "Effective Date" at the top
  • Sending an email notification for significant changes

Your continued use of the Service after changes constitutes acceptance of the revised Privacy Policy.

15. Data Protection Officer

For questions about our privacy practices or to exercise your rights, contact our Data Protection Officer:

Email: legal@autoestimatepro.com

16. Supervisory Authority

If you are in the European Economic Area and believe we have not addressed your concerns adequately, you have the right to lodge a complaint with your local data protection supervisory authority.